Returns & Exchanges

At Lorex, we stand behind our security solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your equipment doesn't meet your needs, we provide a streamlined process for returns and technical replacements.

Return Process

• 1.
  Initiate Your Request

  Log into your Lorex account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Place the items in their original packaging including all cables, mounts, and manuals to ensure a full refund and prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any previous shipping labels are covered.

• 4.
  Receive Refund

  Once our technicians inspect the returned hardware at our warehouse, your refund will be processed to your original payment method within 7-10 business days.